Iysextoys.com - Instinctively Yours
All Month in September - Orders $99+ Ship Free!
  Website Help and FAQ

Use the links below to take you to the area for which you would like help or information:

  1. Using the site
  2. I am looking for a product, its not on your website?
  3. Privacy Policy and Cookies
  4. Delivery and Orders
  5. Web-site and Credit Card Security
  6. Returns Policy & Our Satisfaction Gaurantee
Using the site
The Iysextoys.com - Instinctively Yours web-site has been designed so that it is as easy to use as possible. Begin by searching for a product you would like, to do this, enter a key-phrase in the box in the top-right hand corner of the screen. A key-phrase is a word or phrase which is contained in the item you are looking for. For example, if you are looking for a 32a PVC bra, then "PVC" would be a good key-word. Key-phrases should not be sentences or be specific, so "32A PVC bra with furry cups" is not a good key-phrase and will probably not result in any products found.

Once you have a list of products which match your key-phrase, you can browse through your pages of matched products by clicking on "Next" or "previous" at the bottom of the page and above the results.

When you have found a product you like, click on the product name or image for more information. Click on "add to Cart" to add the product to your on-line shopping basket. From there you can click next and follow the instructions on-screen to buy a product or click on "continue shopping" to add more items to your basket before buying.

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Looking for a product thats not on our website?
We have access to over 10,000 adult novelty items, and 10,000 adult DVD's, odds are if you do not see it here we can still get it. There are so many items that come out everyday that is difficult at best to keep up. We carry ALL the major manufacturers and most of the small guys as well. Don't be affraid to ask. We will be happy to let you know the availablity as well as the pricing.
For more information on products please contact sales@iysextoys.com.

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Privacy Policy and Cookies
Instinctivelyyours.com will not send you any e-mails for marketing reasons or provide your e-mail address to other parties without your consent. Upon purchasing a product you will receive an e-mail confirmation from us, however you will not receive any other e-mail without your permission. Instinctivelyyours.com will not sell information obtained to any third party company or organization. Instinctivelyyours.com, IYsextoys.com does send promotional emails to OPT-IN customers, please make sure that you have selected or deselected the "recieve email offers" when checking out.

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Delivery and Orders
All products delivered to your door will be packaged in plain boxes or unbranded envelopes. There will be no indication on the outside of the package, that it contains anything of a sexual or novelty nature. Most orders will ship the same day, if order is placed by 1O:00 AM PST, and next day if placed after 10:00 AM PST. Orders placed on Friday after 11:00 AM PST, Saturday and Sunday, will be shipped on Monday. Order's place on a Holiday will ship the next shipping day. Please not that you may contact the customer service desk if your order needs to leave sooner at 818-837-7657, we will make every effort to make that happen. In some rare instances, a particular item may be out of stock due to a manufacturer delay. If a product ordered is now obsolete, we will endeavor to contact you by email as soon as possible, we can then give you a refund or exchange it for a different product.

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Web-site and Credit Card Security
Iysextoys.com - Instinctively Yours takes every pecaution in securing customer information. We use state of the art encrytion techniques to insure your information stays safe. The security precautions used on Iysextoys.com - Instinctively Yours are the same type used by the on-line banks and financial houses. The site is fully secure, utilising some of the most advanced (128bit SSL) encryption available. This means that if information you submit to us from a secure section of Iysextoys.com - Instinctively Yours is somehow intercepted by a computer hacker, they will not be able to decode it, and the information will be useless to them.

How can I tell if the web-site is secure?
When you are in a secure part of a web-site, there should be a small, locked padlock at the bottom right of your browser window. On Internet Explorer (the browser which comes with Windows), it looks like the picture below.


These security precautions on Iysextoys.com - Instinctively Yours mean that sending credit card details over our web-site is safer than giving a credit card number out by telephone, and far safer than using a credit card in a resteraunt. Giving credit card details online, on a secure web-site which has the padlock symbol, is probably the safest form of credit card transaction you will ever do.

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Returns Policy & Our Satisfaction Gaurantee
Your Satisfaction is Guaranteed because we want you to be 100% satisfied with everything you purchase from iysextoys.com you may return any merchandise unsatisfactory for exchange only. You will have a store credit for the new item less shipping charges. However for health reasons, we cannot accept used items. If there is a manufacturer defect, there is a warranty slip inside the package for these products. (Videos returnable only when defective) Simply mail any item your not happy with to Iysextoys.com - Customer Service, P. O. Box 8299 , Mission Hills CA 91346. Be sure to enclose the packing slip from your order. Orders will only be exchanged for a different item. Your original shipping amount will be deducted from your store credit. Call us at 818-837-7657.

Order Cancellation Fee

We respect your decision to cancel your order, however processing fee's are charged to us, therefore we must pass on this fee to you. Please make sure you really want your order before you place the order. If you need to cancel your order a 10% fee will be removed from the total amount charged. This is simply the fee the Credit Card Company charges us to process the credit card both ways (too run the original order and then issue a credit). If your order has all ready been processed and placed inside the packaging for shipment, you will have a 20% restock fee to cancel the order. If your order has shipped and you want it canceled, you will need to return the order to our office and a restock fee will be applied of 20% along with the shipping cost for us to send the items to you. Please note this will only be allowed if you have submitted a written request to cancel your order within 2 hours of placing it. If you have not done so you will ONLY have STORE CREDIT. If the order has shipped out to you and you return it to us and want a credit, you will only have STORE CREDIT..

Exchange Process

If you wish to exchange your item and or item's for a different item, simply contact the office at 818-837-7657 and request a RMA number. We will need your Order ID number as well as the item number of the item you wish to exchange. Once you get your RMA number, simply return the unwanted product for a new item. Include a copy of your Order with your return shipment. ALL ITEMS MUST BE UNUSED AND IN ORIGINAL MANUFACTURER'S PACKAGING. Once your RMA is returned to us we will send out the new item you want for the exchange. You will be charged shipping for this service. Our flat rate shipping is 8.95.

No Match and Partial Match Orders

It is very important that you go over the information you put into the billing and shipping portion of the check out form. If your order comes back with a No Match or Partial match verification, your order will be held until we have the ability to verify the information with you. If you have put in a bad telephone number, and we are unable to get in touch with you, your order will be canceled! This is for our protection as well as yours.

Store Hours: Monday - Friday 8:30AM - 3PM PST

For sales, product enquiries or complaints: support@iysextoys.com

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